When you have finalized your order on our website, a confirmation message will be sent to your mobile phone so that we are sure that you want your order and that validation by internet was not an error.
Without a response from you confirming that you want your order, delivery cannot be made.
Therefore, make sure that the data provided is accurate. Otherwise, contact us immediately.
If your order is made during our opening hours, we undertake to deliver your order to you.
In case of inability to fulfill the order, you will receive a message confirming the refund of the order if it has already been paid.
WHAT MEANS OF PAYMENT ARE USED?
Payment on the website.
You can pay through our website with your Paypal account. You will be redirected to a secure page.
Cash on delivery.
You can also choose to pay on delivery.
We accept payment in cash (cash). For this, please have the correct amount. Our deliverers will only have a change up to the upper twenties (max 20 euros).
You can also pay with your bank card upon delivery. Thanks to our portable payment terminal with contactless payment system, we accept payments by bank card.
We also accept payments through the Bancontact app. Make sure it is functional at the time of delivery. Payconiq by Bancontact by clicking on it you will be redirected to the Playstore in order to download the application.
HOW TO REGISTER
To sign up, nothing simpler.
Just click in the menu at the top of the page on “My account” then “Account details”.
From there you can log in if you already have an account or register.
DO WE HAVE TO REGISTER TO ORDER?
No, it is not compulsory to register.
You can fill your basket and follow the steps to complete your data to be delivered.
During the validation process, please uncheck the “create an account” button.
WHAT ARE THE MUNICIPALITIES IN WHICH YOU DELIVER AND WHAT ARE THE DELIVERY COSTS?
My Night Shop delivers in the 19 municipalities of Brussels and the surrounding municipalities.
The delivery costs are different depending on the areas where you are located (see map on the home page).
We are open from 8 pm to 3 am from Tuesday to Sunday. Closed Monday evening.
WHEN CREATING MY ACCOUNT, I DID NOT RECEIVE AT PASSWORD
It is totaly normal.
To do this, you must click on “forgot password” when you want to log into your account for the first time.
An email will be sent to you so that you can create your password separately.
WHAT SHOULD I DO IF I FORGET TO ADD A PRODUCT?
Your order may already be on the way.
However, you can contact us by phone to find out if it is still possible to do something for you. If the delivery man is not yet gone, it will be possible to add products.
If he left, additional costs will be requested depending on the area concerned if we are not overwhelmed by deliveries.
No refund will be accepted.
I AM LOOKING FOR A SPECIFIC PRODUCT BUT I CANNOT FIND IT IN YOUR SHOP.
If you don’t tell us, you will never know. Do not hesitate to use the contact form to notify us. We will try to add the product as soon as possible if it is within our means.
ARE PAYMENTS ON THE SITE SECURE?
The security of transactions and your data is extremely important to us. These are secured by leading third-party financial organizations in the e-commerce field.
HOW TO TRUST YOU WHEN I ORDER AND PAY?
It is perfectly normal for you to be suspicious when placing an initial order on a website. This is why we invite you to pay on delivery using your bank card. You just have to check “cash on delivery” when placing your order. Trust us as customers who have already ordered, you will not be disappointed.
PS: You can also visit google review to learn more about us.
YOU DON'T HAVE AN ANSWER TO A QUESTION?
If you cannot find the answer to one of your questions, do not hesitate to use our contact form. We will respond as soon as possible.
